Do you have good communication skills and do you want to work in an international environment? If Dutch is your mother tongue, this is your chance! Our client is an international company working for a Digital Service Provider, designing solutions and operating customised processing services around payment, from their office in Poblenou. They provide information and solutions to their customers (B2B). For their customer service team, they are looking for enthusiastic candidates who want to contribute to the customer satisfaction. As a Customer Service Agent, your responsibilities include: - Answering questions over the phone or by e-mail from your different customers (B2B) - Providing your customers with information on various products and applications - Giving advice and providing your customers with solutions for (technical) problems - Maintaining a good relationship with your customers - Making sure that the all the questions and incidents are solved and documented