As a first level Technical Support Agent, you will be working in the International Service Desk and reporting to the Team leader. This already established Service Desk provides B2B IT support services to the internal users of a multinational company from Germany. The Service Desk is expanding and therefore offering exiting career opportunities. You will provide support to a German business clients. Your main responsibilities will be: • Provide Excellent Customer Support • Answering incoming customer calls and help clients with their IT technical issues • Follow up and solving IT incidents • Escalate incidents to Level 2 when unable to resolve the issue via ticketing tool • User Management • Resolving issues as per KB instruction • Responding to incoming emails • Ensuring that service quality levels fully meet expectations