Located in our SSC office in Barcelona, under the direction of the Inside Sales Manager, as a Supervisor, your main responsibilities will be: - Developing, supervising, training and evaluating the workflow of your team - Achieving budget, meeting your SLAs, expanding sales and reaching goals on a monthly, quarterly and/or annual basis - KPIs Planning and follow-up - Leading and motivating your team and increasing its productivity - Generating action plans to enhance performance and productivity of underperforming personnel - Support in interviewing candidates and hiring successful candidates.