Job Purpose The Order-to-Cash process analyst is responsible of defining; deploying, managing and optimizing the business processes required for all aftersales cloud services. This includes offering shared services through Tech Data owned Shared Service Center outsourced to service partners. The team collaborates with all of Tech Data's Business Unit leaders and their key partners to develop the right strategies, and strive to deliver best in class systems and operations with maximum impact and synergy across Europe. Responsibilities: Assess business needs along with vendors, TD stakeholders and cloud team mates. Define, deploy, manage and optimize Sales Order Management operations to support TD Cloud Business across Europe (Order Monitoring, Credit Health, Vendor SLAs, Order Fixing, Billing, Reporting...) Define, deploy, manage and optimize Purchase Order Management operations to support TD Cloud Business across Europe (Vendor Portals Access & Training, Central Purchasing, Quick Start Provisioning, POs & Vendors, Accounts Payable Support, Reporting...) Document all processes accordingly along with off-shore team. Define KPIs/SLAs. Measure and share results. Manage constant communication with vendors and TD stakeholders To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Solid understanding of E-commerce Solid understanding of Horizon/SAP transactions related to Order-to-Cash operations. Solid MSFT Excel knowledge and experience. Strategic and analytical skills An out of the box thinking mentality Capable of working independently, and having responsibility as an individual (ownership) Comfortable working in an international results driven project organisation. Able to work constructively under stress and pressure as well as in a multitasking environment. Understanding of the IT Software / Services / SaaS industry are a definite advantage Project Experience of Software Licensing and Cloud management sales tools a definite advantage IT Channel experience, preferably in TD, IM, other Pan European distributors or Software vendor are a definite advantage Working Conditions: Occasionally travel within Europe and exceptionally to India. Normal, professional office environment
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