Do you have experience in managing a team of Quality agents? Are you a detail-oriented candidate, always willing to improve services and clients' relations? Our client, a leading multinational company, is looking for a very talented candidate who can develop with and ensure the long-term success for their clients. As Quality & Compliance Manager, your responsibilities include: - Acting as guarantor of the company's partner and booking processes - Build and manage the current Quality & Compliance team - Design and implement programs, policies and practices to ensure that B2B clients respect the company's general conditions - Make sure that B2C clients have no problems with their bookings - Deal with the complexity of multiple lines of business and regions - Set up objectives and targets for your team - Act under the new laws and regulations