Recepción
Empresas: DestinationBCN Apartment Suites in Barcelona
DestinationBCN is an apartment rental company offering high quality lodging for holiday and business travellers. Attention to detail, personal commitment and care are essential to the functioning of our company. Our clientele roughly ranges from mid 20’s to mid 60's and is well educated and greatly values a personal insight into the city's cultural, artistic and gastronomic scene. Currently we are looking for a hospitality professional for the evening shift of 18.00 to 21.00 with availability after 21:00 in case we have guests arriving after 21:00 + The job involves the following aspects: -Quality control: Double-checking the cleaners' work and making sure the apartments are spotless and perfectly clean. In case something in the apartment is malfunctioning, it needs to be solved right away. The presentation of the apartment needs to be impeccable. -Checking in clients and customer service during their stay: When welcoming the guests, domestic appliances and any particularities of the apartment need to be explained. A quick browse through the available guides and the map along with personal tips on places of interest, restaurants and other insightful information is important to provide during the check in. Providing answers to questions, resolving complaints and dealing with any problems and queries that customers might have during their stay. -Administration of bookings and and communication prior, during and after our guest´ stay -Support the general manager coordinating, directing and managing everyday operations to achieve maximum profitability, guest satisfaction and efficiency.