I) PURPOSE OF THE ROLE Develop and grow sales as well as provide field customer service & support within defined regional territory II) WORKING CONDITIONS WORKING HOURS 40 hours per week and additional over time hours as required to fulfil the requirement of the role TRAVEL REQUIREMENTS Frequent Travel PHYSICAL WORKING CONDITIONS Office and Heavy Engineering/Manufacturing Environment III) KEY ORGANISATIONAL RELATIONSHIPS To achieve the objectives of this role, the incumbent is dependent on the following relationships Internal • Management team • Human Resources • Sales Engineers • Maintenance Personnel • Technical Advisors External • Customers (Moulder & Mould makers) • Suppliers IV) JOB RESPONSIBILITIES AND TASKS Sales Management • Prospect and develop leads for new potential customers which ideally suit Mastip’s product range & capabilities • Implement annual unit and gross-profit plans by implementing marketing strategies; analyzing trends and results. • Establishes sales objectives with sales management by forecasting and developing annual sales quotas for defined territories; projecting expected sales volume and profit for existing and new products. • Implements national sales programs by developing field sales action plans. • Maintains sales volume, product mix, and selling price by keeping current with supply and demand, changing trends, economic indicators, and competitors. • Provide feedback to sales & marketing management on selling prices by monitoring costs, competition, and supply and demand. • Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies. Technical Support • Provide field service and technical support when required to Customers (end users) to customer’s satisfaction. • Review and advice on customer mould designs for Mastip systems. • Work with customers to develop specialised solutions where applicable. • Checking mould dimensions & Wiring the system at mould maker plan • Provide feedback to Research and Development for new product and service improvements. Key Performance Indicators • Achieves assigned sales/growth quota in designated sales territory. • Achieves strategic customer objectives defined by company management. • Completes strategic customer account plans that meet company standards. • Maintains high customer satisfaction ratings that meet company standards. Travel, Trade Shows and Exhibitions • Travel to prospective and current Key Account customers as necessary to initiate and maintain relationships. • Meet and greet customers at tradeshows. • Complete trip reports and present to wider team. Team Work • Contribute to good team dynamics • Show consideration and respect for others • Contribute positively to the sense of team well-being Other duties • You may be required to carry out other duties requested of you from time to time. Employees must take reasonable care for their own health and safety and that of other people who may be affected by the work being done. This requirement is detailed in all Health & Safety legislation and there are penalties for non-compliance. • All employees are required to comply with company policies, procedures and rules on occupational health and safety • Employees will ensure that visitors under their supervision observe company procedures for visitor control and comply with all relevant occupational health and safety requirements. Employees are required to adhere to all company processes, policies and procedures