Service description: • Turn user insights, market analysis, customer feedback, site metrics and identified opportunities into differentiating concepts, services and solutions • Analyze user experience problems and create solutions that meet and exceed user needs. • Facilitate workshops and host co-creation sessions with customers, potential new users and our current business units • Develop conceptual wireframes, high-fidelity mockups, information architecture diagrams, interaction specifications and prototypes • Visualize, prototype and test your service concepts. • Scope, plan and work on exciting service design projects • Guide the strategic methodologies of UX design, spanning a variety of tasks and tools, from customer journey mapping to co-creation to information architecture. • Lead (and create) presentations to executive stakeholders in which you’ll be expected to make business-changing creative recommendations based on customer needs and behaviors, competitive realities, market context, and other variables. • Stay updated on the latest developments/trends/thinking within your field and share your knowledge and thoughts with colleagues. • Evangelize design, service design, and human-centered design across multiple stakeholders, convincingly arguing for the prioritization of human-centered design in approaches, budgets and timelines.