Reporting to the Solutions Engineer Team Leader, the Solutions Engineer will be responsible for supporting project development as well as daily customer infrastructure incident resolution, communication and platform management As a Solutions Engineer, your responsibilities will include: - Daily management tasks such as client requests, maintenance issues and platform updates. - Technical support in resolving incidents. - Ensure that the production infrastructure environment and core technologies are operating optimally at all times and are properly monitored. - Accurate estimation of development, project, continuous improvement and proactive maintenance tasks. - All assigned development, project, continuous improvement and proactive maintenance tasks are completed as required and progress reported, including risks and issues, to the relevant Project Manager or Infrastructure Development Team Lead as appropriate. - Lead projects from a technical perspective. - Identify and proactively resolve issues that could impact system performance, reliability and usability.