Under the direction of the B2C Customer Service Manager, as a Supervisor you will Manage the current B2C customer service team. Your main responsibilities are: - Building, managing, encouraging and inspiring the current B2C team in order to ensure required service levels and cost efficiency. - Refine B2C strategy in order ensure our customers continued happiness. Investigation, development and implementation of best practices to increase productivity - Ensure a great, consistent experience which matches the company brand and voice. - Overcome geographic and cultural distances to drive cross-functional initiatives and ensure compliance with business policies. - Deal with the complexity of multiple lines of business and regions. - Setting up objectives for your team and following up their achievements - Manage the productivity and satisfaction of our current and potential clients. Main quantitative objectives for the position: - Client retention and satisfaction through the desired service level. - Reduction of costs. - Increase in productivity