Do you have experience in managing teams in a contact center and are you looking for a new project? Are you structured and not afraid to take on a new challenge? If Dutch or Flemish is your Native language, we are looking for you! Our client is a Belgian company working for various companies in different industries. Here in Barcelona, the customer service teams for these companies make sure that all Dutch and Flemish customers are assisted in a professional way. In order to structure and organize the team(s) as well as to ensure that the team(s) perform great, we are currently looking for a Customer Service Team Leader. As a Customer Service Team Leader, under the direction of the Operations Manager and Project Manager, your responsibilities include: - Building, managing, encouraging and inspiring your Dutch and Belgian B2C/B2B teams; technical support and administrative teams - Ensuring a great, consistent customer experience that matches your clients´ vision and mission - Ensuring satisfaction of your current clients and reporting to the Project Manager - Setting up objectives for your team and following up their achievements, having 1-2-1 meetings - Keeping your team motivated and the service levels high - Implementing and pursuing different strategies in order to ensure your clients´ continued happiness - Following up issues and the absence of your team - Organizing and planning schedules