Descripción: Company Overview Innovation Group est expert en services pour les entreprises des secteurs assurances, flottes de véhicule et automobile dans le monde entier. En opérant depuis ses bureaux en ...
Requisitos: - French native, you are fluent in Spanish. English on a fluent level is also a plus. - At least 3 years experience in customer service or call center Team Leader positions - You come from an international call centre environment. - Educated to degree level. - Previous experience of the car insurance industry is an advantage. - Workforce management, strategic planning and performance management tools user. - ACD systems and routing strategies advanced user. - Customer Interaction Recording solutions user (call monitoring) - Microsoft Office Suite user. Excel on an advanced level is a plus. - Creative and positive approach towards problem solving. - Results oriented with excellent influencing and communication skills. - You have an analytical approach in every aspect of your work. - You are both goal oriented and process oriented. - You are recognized for your positive attitude and for being a real people person. - You have a proven experience in growing and developing peo