Descripción: Responsibilities The Technical Support Engineer has an office based role and will communicate with clients via phone and e-mail, troubleshooting simple to complex network problems. As a ...
Requisitos: · Excellent knowledge of Dutch and English. Good knowlegde of French and Spanish is a plus. · A Bachelor degree in Computer Science or similar by experience. · 2 to 5 years support experience within a similar role of answering calls within agreed SLA's. · Customer focussed and passionate to satisfy our customers · Excellent customer service skills: active listening skills, the ability to quickly assess and define technical problems and their causes and recommend solutions. · The ability to prioritise demanding and competing support issues · Self motivated, enthusiastic, flexible and able to work under pressure · Willing to travel: occasional trips to clients in Spain and to SDP in Belgium for training purposes.