Descripción: Ambit Projectes Informàtics is a company specialized in providing solutions and services related to information technology (IT). Its headquarters is located in Barcelona. We started in 2003 and ...
Requisitos: ITIL training, certificate or comparable experience. SME for dedicated topic within IT Infrastructure (e.g. Software Distribution, Mobile Devices, Printer, Unified Communication Services, Collaboration tools). Review and analyze tickets to improve the Support Process. Creation / Review of corresponding Knowledge Base Entries for Global Service Desk and FAQ for End-Users. Working together with System Responsible to create training material for Global Service Desk. Perform training session for Global Service Desk or colleagues in the team. Test new Software packages which are released for Managed Manual Installation. Install ordered Software packages according to defined Software Installation plan. Triaging Shift: Triaging is the classification and the correct routing of incoming incidents where no knowledge in Global Service Desk or other Support Teams is available. - High german, english and french.