As a VIP Customer Service Specialist you will be working in a newly built team. You will have the following responsibilities: -Effectively assist customers via different modes of contacts inbound and outbound -To maintain high levels of productivity and quality standards following set guidelines -To adhere to standard operating practices and follow compliance guidelines -To contribute to process improvement -To keep yourself up to date and consistent in terms of process knowledge -To maintain high levels of engagement -To collect feedback/suggestions from players and report/escalate frequently to your line manager -Make outbound calls in various scenarios and for various reasons -Forum monitoring