Descripción: Job purpose We are looking for a passionate WFM Report Analyst to to support the management of the day-to-day contact centre operations. The ideal candidate for this position will have a passion ...
Requisitos: Requirements · At least 1 year in Contact Centre performance measures and reporting applications. · Knowledge of WFM tools. · Excellent skills in Excel and a good working knowledge of Microsoft Office applications. · Strong analytical skills with the ability to collect, organise, analise and disseminate significant amounts of information with attention to detail and accuracy. · Adept at queries, report writing and presenting findings. · BS in Mathematics, Economics, Computer Science, Information Management or Statistics, or similar experience. · Attention to detail and strong communication skills. Benefits · 16.000¿ to 20.000¿ salary plus monthly performance bonus; · Excellent multicultural work environment; · Convenient office location in the centre of Barcelona; · 24 holidays per year; · Kitchen facilities and free coffee, tea, water; · Social activities (parties, sport events...).