Offering day by day timely service support to the Customer Centers via i.e. the call database - Continuously improve the product quality by a proactive failure reporting follow up. This includes analyzing warranty reports, be the driving force in the technical committee meetings (TCM) and participating in the product quality meetings (PQM) - Play an active role in product development to assure the highest level of serviceability and lowest lifecycle cost by giving a strong involvement in the project team meetings (PTM) - Provide accurate and up to date service information related to the product range - Provide and develop technical training in conjunction with the competence development Group