Reservas
Empresas: PGA Catalunya Resort - Hotel Camiral
We are looking for a reservations agent to join the team at PGA Catalunya Resort. Reporting to the Reservations & Revenue Manager, responsibilities and essential job functions include but are not limited to the following: • Consistently offer professional, friendly and engaging service. • Process all reservation requests, changes, and cancellations received by phone, fax, or mail using the Property Management System. • Identify reservation needs and determine appropriate services and room types. • Ensure revenue is maximized by up-selling guest rooms and recommending hotel and Golf, Rental and all Resort facilities. • Explain guarantee, special rate, and group cancellation policies to group responsible. • Answer questions about property facilities/services as golf, rooms and rentals. • Enter rooming lists while ensuring accuracy, as required. • Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. • Update reservations ensuring a flawless check in and check out process. • Enquire and follow through all the holding requests. • Follow all company and department policies and procedures. • Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. • Maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. • Perform other reasonable job duties as requested by Supervisors.