Reservas
Empresas: PGA Catalunya Resort - Hotel Camiral
Purpose of the Job To support and assist the Commercial Director in promoting all hospitality leisure related product at PGA Catalunya in order that sales and profit objectives are achieved. To ensure that the yield system is implemented. • Analyzing booking patterns and market trends • Monitoring competitor performance • Effective yield management • Initiating promotions to generate business at key times • Forecasting revenue performance To provide professional management of the Reservations operation to ensure all guests requirements and internal procedures are met in a timely and efficient manner in order to achieve the highest standards of five-star customer service and professionalism. Key Responsibilities Customer care & Service: • To ensure all guest / client queries are handled promptly and efficiently. • To use initiative in relation to the speedy resolution of customer / client queries or problems. • To report on all guest / client feedback. • To anticipate guests needs whenever possible to enhance quality service and in turn enhance guest satisfaction. • To assist in achieving Hotel, Golf and Departmental goals in relation to mystery audits, guest comment index etc. • To be visible in guest areas during high traffic times and to ensure management presence during extraordinary events. • To present a positive personal image to the customer at all times. • To present a confident manner in resolving problems, queries or complaints. • Business – Sales & Marketing: • Oversee revenue management and distribution strategy of the hotel & resort and manage day to day yield operations. • Daily pick-up analysis, strategy adjustments and reporting. • Perform competitive benchmark studies and follow market trends. • Create and maintain a 13 month rolling demand calendar. • Create and develop pricing strategies in conjunction with the resorts Sales team. • Provide weekly dynamic forecast of expected results, variances and budget comparisons. • Manage and oversee strategy for all 3rd party distribution • Responsible for assessing, analysing and pricing group business strategies