Are you passionate about technology and wish you work for a stable entrepreneurial company in the IT sector? Are you looking for a new stepping stone in your career and thinking about Barcelona as your next destination? Then, this could be for you… Our client is a leading provider of data protection and recovery software that provides organizations with the assurance that they can recover their data when needed. Founded in 1990, this company provides a comprehensive solution for virtual and physical environments, backed by excellent support and expertise to more than 40.000 users around the world. As an Order Processing Agent, your responsibilities include: - Taking ownership of non-technical customer and partner inquiries and outbound activities - Deliver world class customer service - Support regional sales team on order processing - Provide service center functions to customers in relation to customer care issues (contract updates, returns, claims, etc.) - Assist internal and external customers with communication by translating from/to English - Foster customer loyalty and product retention while enhancing the quality of the customer experience