Purpose: The Analyst - Business Support for Human Resources Information Systems (HRIS) drives business analysis, data management and user support activities for HRIS used for core processes mainly in Personnel Directorate in order to ensure the alignment of these applications with operational needs, thereby contributing to the achievement of the operational objectives. Operating Network: The Business Support for HRIS will report to the Head of Division. S/he will co-operate closely with other teams of the Department and will be working with the EIB Group’s HRIS users mainly in Personnel Directorate for business aspects and with IT for technical aspects, as well as Coordinations in all Directorates. Accountabilities: • Provide assistance (helpdesk) and business support to HRIS users • Register change requests in EIB’s ticketing system, follow up and document solutions • Perform maintenance activities and configuration changes to address requests raised by HRIS users • (including access and release management) • Liaise with technical internal or external counterparties to ensure issue resolution • Review existing workflows, processes, procedures and propose improvements (when applicable) • Gather, document and prioritise business and technical requirements for new IT developments • Obtain approval on the business requirements at the appropriate level • Elaborate test scenarios, perform system testing and coordinate user acceptance testing • Propose and implement improvements to the HR processes, procedures, IT systems and working • tools • Manage transversal projects in order to ensure the realisation of the project within the set scope, time • and budget