The Customer Experience and Innovation Manager will be responsible for redefining the customer journey of IE Exponential Learning students from the sale process to the program design and its engagement as Alumni. Key Action Areas: • Innovation in programs and portfolios: development of new products (PDP, Global AMP, learning partners), introduce improvements through new methodologies and new topics. Research and mapping of trend settings in order to identify new experiences and new contents. • Benchmarking: collect and analyze data to generate insights and recommendations for program design process, content development and framework. • Organize a systematic structure to manage the relationship with the customer in the pre-program, program and post-program stage. • Customer experience quality control: Create quality control standards and protocols to ensure the customer satisfaction along the whole journey. • Collaborate with and support the program´s directors during the development of the program.