We are looking for a Customer Service Representative for a company leader in the travel industry. This person will be responsible for delivering a world-class customer experience for owners, travelers and property managers who contact the company. Knowledge of Italian and Spanish/English and experience in customer service is required. We are looking for two positions: - 1st option: Customer Service Representative with native Italian (Proficiency C2) and Fluent English or Spanish is also required. - 2nd option: Customer Service Representative with native Spanish (and Fluent English is desired) As a Customer Service Representative with Italian, you will be working in the Customer Service division, reporting to the Team Leader. Your objective will be to deliver a world-class customer experience for clients. You will be responsible for: -Understand customers' needs through excellent questioning skills -Manage incoming inquiries over the phone and email about products and services from owners, agencies, and travelers taking ownership to deliver an outstanding resolution to customers ensuring they are completely delighted, first time every time -Position relevant products or services to our customers -Committed to continually deliver new ways to help Owners succeed in their Holiday rentals business -Provide ideas to improve our customer experience