We are looking for a Customer Service Representative with Dutch for HomeAway, a company leader in the travel industry. This person will be responsible for delivering a world-class customer experience for owners, travelers and property managers who contact the company. Native level of Dutch and English, experience in customer service and availability for day shift is required. As a Customer Service Representative with Dutch you will be working in the Customer Service division, reporting to the Team Leader. Your objective will be to deliver a world-class customer experience for clients. This vacancy is a day shift position from 8-17h or 13h-22h, from Monday to Sunday with 2 days off. You will be responsible for: -Understand customers’ needs through excellent questioning skills -Manage incoming inquiries over the phone, chat or email about products / services -Position relevant products or services to customers -Committed to continually deliver new ways to help Owners succeed in their rental business -Continuously provide feedback and ideas on how to improve the customer experience we deliver