Responsibilities (but are not limited to): - Produce reimbursement files and review clients reimbursement claims to detect any inaccurate, inconsistent or incomplete elements or missing documents - Reply to emails and other client’s enquiries related to reimbursement claims - Manage customer’s escalations - Operationally coordinate and administrate file, validation of cases and their reimbursement with the Trust and Security team, management and Finance. - Serve as contact point for our Insurance Partner - Coordinate amendments and update our terms and conditions for our clients insurance products in collaboration with our Legal team Your objectives: - Be knowledgeable on our insurance products - Manage clients enquiries within the deadlines set - Monitor Claims Pay Out - Daily monitor of requests, ongoing cases. - Provide feedback to EU Manager.