Marketing y RRPP
Empresas: NH Hotel Group
Main Functions: - Maintain good relationship with the guests, ensuring that all of them have a guest experience adapted to their preferences. - Booking and managing of the requests for both external and internal services. - Coordinate the preparation of monthly brochures regarding the activities of interest and possible events which may take place, that could be of interest to guests. - Maintain a direct and frequent contact with guests. - Demonstrate an excellent knowledge of frequent guests, taking into consideration their preferences and offering them in a proactive way during the guests´ next stay. - Maintain the contact with guests in order to find out how to even serve them better next time. - Prepare VIP guests list and communicate it to rest of the departments. - Revise the VIP guests rooms that are staying in the hotel and make sure that everything is correct. - Revise the customer loyalty lists and carry out commercial actions especially designed for regular customers. - Keep up to date, and inform of the hotels quality scores. - Handle complaints and suggestions from guests, giving support to the General Manager in monitoring the resolution of complaints. - Is the “keeper” of the Property Story (including construction, artwork, property landmarks, etc.) providing stories to the property trainers. - Actively participates in the creation of up-sell packages, and marketing and Public Relations initiatives. - Expresses enthusiasm, energy and positive vibes within the organisation. - Responsible of constantly reviewing public areas, ensuring that the the ambience is always perfect. - Has a constant up to date data base of the coolest establishments in the city, such as bars, restaurants, clubs, galleries, etc. - Should be knowledgeable of local cultural events in the city in order to offer guests a wide selection of enriching activities - Participates in local social actions and ensures to communicate the maximum in social networks.