Recepción
Empresas: NH Hotel Group
Main Functions: - Assure that the guests receive a service adapted, when possible, to their preferences, needs, life styles, and forms of working and interacting. - Maintain good relationship with the guests, ensuring that all of them have a guest experience adapted to their preferences and needs. - Assure that the specific requests of guests during the reservation process or their stay are handled, and guarantee that all of them receive a response. - Make sure that the specific requirements are correct and coordinate them with the corresponding department. - Coordinate together with the Guest Relations Manager, the selection of special attentions and supervise their correct distribution. - Booking and managing of the requests for both external and internal services (restaurants reservations, car rental, massage, etc.) - Have a thorough knowledge of the services offered in the place/city (restaurants, leisure facilities, transport facilities, museums, etc.) - Ensure that all the information of interest (restaurants, maps, museums, theaters…) provided by the hotel is up to date and meets the quality standards and corporate identity defined for the NH Collection. - Stay constantly informed about the events that take place (demonstrations, strikes, fairs, special holidays...), and prepare monthly brochures regarding the activities of interest. - Maintain a direct and frequent contact with guests, especially during the most important moments of their stay. - Manage VIP guests, develop and implement the hotel´s VIP policy, together with the General Manager. - Prepare VIP guests list and communicate it to rest of the departments. - Revise the VIP guests rooms that are staying in the hotel and make sure that everything is correct, taking notes of any peculiarity or detail that may please the guest. - Keep up to date, and inform of the hotels quality scores. Required profile: - Vocation for service (care) - Communication and social skills (ease) - Results orientation, with an ambition to exceed guests´ expectations (Deliver) - Instinct to know when and how to surprise the guests (Surprise) - Commercial initiative. - Team work. - Cheerful and informal attitude, at the same time as respectful and professional, representing the identity of NH Hotels. - Well groomed appearance.