As a member of the regional sales and adoption team, take ownership and responsibility for building and executing the necessary hotel sales adoption processes/reporting to drive hotel sales in the target sales market. Provide support, advice, training and issue management to customers to ensure a high-level of customer satisfaction with hotel product and content . Provide support to the hotel sales team as necessary. Main responsibilities Define sales and adoption processes - Define sales and adoption processes, training material, reporting/monitoring of sales and adoption activities. - Provide product support and advice to sales to assist them in creation of sales material. - Provide input to sales to assist in the prioritization of target customers. Responsible for customer set-up and training - Liaise with customers to validate Hotel environment working correctly. To be managed via on-site customer visit or remotely as required. - Work with the local commercial offices, service bureau and other teams to ensure customer environments are working properly. Manage issue resolution as necessary. - Work with other internal teams to provide access to value hotels content to target customers. Responsible for sales adoption set-up and adoption - Be first point of contact for commercial offices on all multisource deployment questions and ensure that processes are established and respected. - Work closely with service bureau to on-board new customers and convert lookers to bookers. - Monitor and report adoption process, including progress on customer set-up, commercial/product feedback, blocking issues and search/booking activity. - Work directly with customers and sales to assess and manage the timely resolution of any blocking issues. - Provide customers with training on hotel product/content and support and advice as required.