Descripción: Join Accenture and help transform leading organizations and communities around the world. The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver ...
Requisitos: -Technical knowledge required in qualification -Computing degree or technical engineering -High level English language -Ability to travel -5-7 years of experience as IT Service Manager. -Demonstrable experience and knowledge in ITIL processes implementation projects: incident management, problem management, configuration management (CMDB) and assets management. -Demonstrable experience in BMC suite tools implementations (ITSM, Topology, CMDB, RemedyForce, Remedy Ondemand, etc.) -Knowledge in other ITSM tools as CA ServiceDesk Manager, HP ServiceManager, ServiceNow, etc. -Knowledge in methodologies, standards and best practices about IT service management (ITIL v3, COBIT, ISO20 000, etc.) -Excellent communication skills (oral and written) and interpersonal skills