Descripción: Logware is looking for a Process Manager for BNP Paribas Corporative and Institutional banking The job description is the following:  Responsible for developing and maintaining the ...
Requisitos: The ideal candidate has a strong background on the following points:  ITIL principles. ITIL certification.  ITSM Service Catalog Management  ITSM Configuration Management  Experience defining SLA and OLA, identifying relevant KPI.  Experience of negotiating service level agreements with both internal and external customers  Expert on MS Office  Fluent in English, good verbal communication skills.