As a Team Lead, you will belong to the Project Department being in charge of the whole management process. Your duties will be the following: Train, support and provide feedback to Ops Manager on PC performance within designated production teams, manage workload ensuring tasks are allocated evenly within the team. Monitor that PCs follow established procedures consistently for every aspect of the projects they handle. When required, organize/attend production-related client meetings, coordinate process review on main accounts and create Service Recovery Report. Create and develop TMC translations tools used for these accounts (Translation Memories, style guides, glossaries, account information, etc.) and develop efficient workflows for maximizing the use of these resources. Exercise sound judgment in keeping Supervisor informed of potential difficulties such as issues affecting cost and turn-around. Hands-on production involvement when required Carry out risk assessments