Important airline located in Barcelona is looking for a Customer Care Analyst: Reporting directly to the Customer Care Manager, his or her mission will be to analyze and propose improvements about the processes related to the customer management, create or update reports and to coordinate actions with the call center supplier. Track the call center and the actions plan toghether with the call center supplier Define and analyze the processes related to the call center and propose improvements to optimize the operations Coordinate with other departments all processes which affect the customer experience Analyze the volumes of the contact center and create the forecasting demand Creating, tracking and updated all the reports related to customer experience
Advanced English and Spanish. A good level of Italian or French would be highly valuated. 2 or 3 years of work experience in multichannel contact center experience in similar position or in airline industry will be valuated