From Jeff Bezos’ garage, to a global leader in e-commerce, Amazon has always been driven by technological innovation. Our vision is to be Earth's most customer-centric company; to build a place where people can come to find and discover anything they might want to buy online. With every order made and parcel delivered, customer demand at Amazon is growing. And to meet this demand, and keep our world-class service running smoothly, we're growing our Operations team right across Europe. We want to hire the world’s brightest minds, and offer them an environment in which they can relentlessly improve the experience for our customers. We’re making history and the great news is that we’ve only just begun. We are currently looking for an experienced Operations Manager to join our team and play a critical role in the management, control and direction of Inbound and Outbound within our Fulfilment Centre (FC). The role reports to the Senior Operations Manager, and you will be directly responsible for a team of Area /Team Managers and their direct reports. You will work to continuously improve the functionality and level of service that the FC provides to our customers, resulting in exceeded productivity goals and delivery against our customer promises. Key Tasks/ Responsibilities: · Manage and drive staffing plans, schedules, quality initiatives, performance levels, process change initiatives, and other Process Improvement/ Six Sigma initiatives to enable Operations and ultimately the FC to attain Amazon’s Business Plan · Manage a team of approximately 200+ (400 in peak season) employees within a very fast-paced/ time-critical and demanding environment. This will include the setup and implementation of career development plans for all your Direct Reports, i.e. the Area Managers · Manage a shift directly and a major process directly or indirectly – becoming a subject matter expert in your area · Set / clarify requirements and expectations for Area Managers and Team Leaders · Work closely with other support teams (HR, Financial Manager, Facilities Manager, Safety & Security Manager, IT Manager) to build and secure support and resources for projects and initiatives · Carry out supervisory responsibilities in accordance with the organisations policies and procedures · Implement change and/or develop new processes as required to provide ability to better direct ship multiple products to multiple locations and geographies · Participate from time to time in cross-functional Process and Business Improvement projects within the FC and the broader Amazon EU Operations network.