Descripción: Troubleshooting and resolution of BI IT Infrastructure related incidents / problems escalated by Global Service Desk (1st Level) or other Support Teams (2nd / 3rd Level) Documentation of all ...
Requisitos: Language Deutsch English other languages (on demand) Soft skills Excellent communication and interpersonal skills with team-oriented attitude Strong analytical, problem solving, quick comprehension and organizational skills, highly methodical working habits and attention to detail. Required Experience IT oriented education and trainings or several years of professional experience in IT End-User-Support ITIL Foundation skill Technical Skill IT Standard Application e.g. Lync, Outlook, Exchange, SharePoint / Share room, Microsoft Office Suite, Adobe products, Browser, Java, Flash player Operation Systems: Windows 7/10, Android, iOS, Microsoft Software Distribution Tool, Printer Management Remote Access Tools, Citrix, Application Virtualization