The BBA Program Assistant will work directly with the rest of the Program Management team, reporting to the Executive Director and Associate Dean of Undergraduate Studies at IE Business School, to carry out all administrative tasks related the successful outcome of the program. These include, but are not limited to, handling communications with students and professors via email, phone and in-person, support in booking appointments and managing calendars, drafting and issuing student certificates, processing paperwork and grades, posting announcements on our communications platform, compiling and updating databases with student information, processing expense reports, managing high volume of e-mail and responding to student and professor queries, support in event planning and ongoing program related projects that take place over the course of the academic year, etc. The Program Assistant is the first point of contact that students have within the program team and therefore should enjoy and excel at customer service in order to successfully carry out this role.