We are looking for an energetic, customer-oriented professional to join our European Customer Support team in a new exciting project. Our client is a leading online payment services platform used by millions of small and micro enterprises. You will provide customer support by interacting daily with customers mainly via chat. Responsibilities: - Deal directly with customers via chat - Handle business cases as per the companys standards and procedures - Respond promptly to customer inquiries - Have strong business sensitivity and eagerness to learn - Obtain and evaluate all relevant information to handle inquiries and complaints - Direct requests and unresolved issues to the designated manager or director - Keep accurate records of customer inquiries, interactions, and details of actions taken - Communicate and coordinate with internal departments - Follow up on customer interactions - Perform additional tasks according to business needs