We are looking for an experienced sales person to assist guests in planning the vacation of their dreams. You will interact daily with customers and travel professionals via phone, e-mail and forums. You will handle inbound calls and deliver a consistent level of outstanding sales service and add value to the customers’ experience that continually exceeds their expectations. Responsibilities: • Handle inbound calls consistently meeting and maintaining department standards and goals; • Utilise your superior service and sales skills to build rapport, recommend and book properties on behalf of the customer; • Discuss and overcome lead objections; • Negotiate and troubleshoot as necessary in order to satisfy the customer need and close the sale; • Assist direct consumers and Travel Professionals with problems that might occur on a reservations • Respond to a variety of requests from direct consumers and Travel Professionals; • Provide post-sales support and work across departments to provide seamless resolution; • Deliver exceptional Sales service by meeting and exceeding customers’ expectations; • Maximize revenue from the sales pitch; • Adhere to internal sales processes to assist TripAdvisor guests in vacation planning and reservation; • Monitoring of holiday cancellations / expirations and using outbound calls to gain further sales; • Promote company’s services and provide the best solution for each client within policy guidelines; • Follow company guidelines while thinking quickly and outside the box to offer solutions to meet the customer’s needs; • Maintain confidentially of guest information and pertinent owner / property data; • Provide clear and concise documentation of all cases; • Work effectively and concisely within a larger team structure to meet set goals; • Maintain positive attitude at all times.