As a Software Support Engineer you will join an existing international team that is responsible for customers across Europe. Your main responsibilities will be: - Receive and respond to inquiries from customer via both e-mail and phone - Ensure problems and issues and resolved accurately and completely - Work together with international support teams to answer customer phone calls, reply to customer e-mails, process customer calls and troubleshoot problems reported by customers. - Provide product support, becoming an expert on all aspects of performance and features of our software solutions: accounting software, time management and planning, POS and ERP. This will be for a diversity of sectors such as retail, wholesale, hotels, rest homes etc. - Assure timely resolution of reported problems to ensure that contractual agreements are met. - Use the call logging system to log, update and monitor reported problems - Give functional product training to customer where required, covering a wide variety of technical subjects