KEY RESPONSIBILITIES: - Work to support customers of our client. - Understand and make decisions according to the defined Client Policies and Procedures. - Familiarize with or be interested in media products as defined by the client (Music, TV Shows, Places, Books, Authors etc.). - Respond to contacts from users within the agreed timelines and quality standards. - Enforce our Terms of Use by carefully monitoring reports of abuse on the site. - Identify inefficiencies/ improvement opportunities in workflows and suggest solutions. - Interface effectively with other internal and Client teams.