Job Description We arerecruiting Helpdesk Agents to work in an expanding call center located in Santa Cruz de Tenerife. Responsibilities - Interact with customers via telephone, e-mail and the web, providing technical support and problems solving abilities. - Identify, evaluate and prioritize customer problems and complaints. - Analyze customer problems and formulate plans of resolution. - Assist in identifying resolution gaps at the helpdesk and author knowledge base submissions accordingly. - Evaluate new services, processes and technologies introduced at the helpdesk. - Participate in departmental training activities including training programs in support of new technologies, procedures, and customer service enhancements - Work with departmental staff to promote, develop, and maintain strong customer service values. - Escalate unresolved issues to support leads, designated (Client) service group. Requirements Mandatory languages:French nativeorbilingual+ English + Spanish Basic PC Skills Good communication skills Availability to work in shifts: 7x24 (20 hours per week - 5 days per week) Advanced experience in Organization Development: Service Orientation, Insight, Proactive Cooperation Basic understanding of the principles, theories, and practices of group dynamics and/or team development Basic Business Development:, Result focused, Initiatives and Customer-oriented Experience: No specific experience is required (initial training will be provided) Additional information: Fluent in other languages might be an advantage Previous experience as helpdesk and similar positions. OTHER INFORMATION - Location: Santa Cruz de Tenerife, Canary Islands/