Recepción
Empresas: Alàbriga Hotel & Home Suites ( 5 *GL)
Job Summary Employees at Alábriga Hotel & Home Suites are always in a continuous search of new ways in problem solving and guest experiences . Within this, the key responsibilities of this position are: • Anticipate guest needs and handle guest inquiries to the full satisfaction of the guest. • Knowledgeable on all facts of the resort and services and Cataluña in general • Ensure all recommendations made to guests are accurate and always with a personalized approach. • NEVER SAY “NO”. Offer alternatives. • Ensure all guest requests are dealt in a timely manner following the Alábriga standards. • Answer telephones promptly and accurately and follow telephone etiquettes. • Ensure timely follow up of all guest requests and revert to guests or resort as appropriate. • Keep superiors informed of all mishaps, unusual cases and guest feedback • Keep himself/herself updated on the arrivals, departure and transport arrangements for the day. • Work closely with guest services, bell services and transportation operations. • Attend hotel events, daily shift briefings and training to improve professional skills. • Is able to identify and acknowledge repeat guests and VIPs.