Pisos y Limpieza
Empresas: Portals Hills Boutique Hotel
The Housekeeping Supervisor assists the Executive Housekeeper with all Housekeeping duties and staff, including rooms and public areas. • Inform the Executive Housekeeper on any observations that might influence the department’s budget. • Identify equipment needs, ensuring appropriate stocks are available for optimal operation, planning departmental investments and initiating purchase orders. • Monitor inventory, purchasing, disbursement and cost control for all linen, uniforms, cleaning supplies, guest rooms, restrooms and public areas supplies, laundry supplies and housekeeping related machinery and equipment. • Ensure real revenues and costs are in line with the recorded figures. • Coordinate the team and ensure the smooth operation in order to achieve a high service quality at all times to drive guest satisfaction and the desired financial results. • Supervise the daily activities of the housekeeping staff to ensure all areas are maintained in an optimal condition in order to meet the customer’s needs. • Conduct department meetings and continually communicates a clear and consistent message regarding the Housekeeping performance. • Conduct daily inspections of guest rooms and other public or back-of the house areas • Monitor the responses from customer feedback channels, identifying problem areas and formulating solutions. • Schedule employees in accordance with forecasted occupancy and adjust staffing to meet real occupancy conditions. • Review staffing levels to ensure that guest service, operational needs and financial objectives are met • Ensure that all employees are aware of harmful chemicals used in the department and protect themselves accordingly. • Work closely together with other departments to ensure optimal working conditions and maximisation of revenues while taking into account the cost factor. • Actively search, develop and implement new ideas to improve and develop service standards and revenues as well as to reduce costs • Promote a good team spirit and good relationship with all colleagues and other departments. • Maintain a high standard of personal appearance and hygiene, and adhere to the hotel and department grooming standards • Attend meetings when required • Attend training sessions as required by the Department Head or the Human Resources department • Keep the highest level of confidentiality on staff, business and guest information