Descripción: Responsabilities : - Support and provide superior service to international customers by mail/phone ; address customer issues and ensure effective and long-term problem resolution, - Provide ...
Requisitos: Qualifications : - A proven track record of providing exceptional customer service and teamwork, - A strong passion for the fashion industry, strong interest in learning about our business and products, - Problem analysis and solving skills, demonstrating good judgment, - Detail and customer service oriented, - Strong organizational and planning skills, - The ideal candidate will thrive in a fast-paced, high energy environment, - Team oriented, ability to work with a diverse customer base, ability to negotiate, - Must be able to work flexible hours; schedules will vary, - Strong customer focus and relationship building skills, - High level of professionalism and integrity. Languages : - English native speaker, German is a plus Computer skills : - Computer skills and comfort in navigating multiple systems ; proficient in Microsoft Office, - Experience with Zendesk, Octave, Demandware, SageX3 a plus.