As a member of the Operations Business Unit, you will be responsible for delivering HR payroll outsourcing (HRO) and technical maintenance (AMO) services to clients in line with the statement of services and the agreed services levels. You will have the following responsibilities: - Perform a correct and efficient payroll preparation and calculation, and ensure a timely and correct payment run - Maintain, control and update complex personnel information and payroll data of clients in SAP HR - Respond to and solve Personnel administration, Time management and payroll cases or issues, escalated by Tier 1 or coming directly from HR Business Partners at the client - Advise and inform clients about implementation and use of employment law and help them to find solutions for administrative, payroll related and legal issues - Have daily interactions with other departments and clients by phone and e-mail - Build up and maintain a relationship of confidence and mutual respect with clients - Continuously follow up on changes and updates in employment law - Produce regular and on demand payroll reports and statistical information