Our Client: We are currently recruiting a Spanish speaker to perform the role of Advisor to one of the best social networking services, which connects people to unique tourism experiences. We are seeking people with a passion for tourism, willing to help every customer to feel at home away from home. Primary Responsibilities: Based in our office in Lisbon, the Advisor will be integrated into a team that provides support to their community with an easy, informative, safe, and fun experience. We are looking for new talent with the commitment to build a successful career with Sitel Portugal. • Provide friendly and efficient service to the Spanish-speaking community • Be the first point of contact to handle and resolve customer complaints • Respond professionally to inbound phone calls and emails, including urgent situations • Identify and escalate issues appropriately • Compose thoughtful and accurate messages or customize prepared responses to customer emails • Research information and troubleshoot problems using available resources • Arbitrate in situations between users • Monitor and control numerous concurrent tasks in tandem • Proactively and independently work to meet targets and goals