Purpose: Within the IT Transversal Services Department, and the Information and Reporting Division, the primary role of the “Collaboration and Intranet Systems” Unit is to provide and maintain IT solutions for building, validating, sharing, and archiving electronic documents and information in a collaborative mode, internally at the Bank and with external partners or clients. The main technical platforms used are PHP, Drupal, OpenText Content Server and Microsoft SharePoint. The Collaboration and Intranet Systems Unit is also responsible for information design issues related to but not limited to the EIB Intranet. The Document Management Application Officer will be responsible for the development and support of the OpenText Content Server and its related applications/interfaces, and for DLM (Document Lifecycle Management) for the EIF, which is a similar solution also based on Content Server. S/he will manage projects based on OpenText and Sharepoint technologies in the fields of electronic documents & records management and will also provide expert support to IT development teams during development life-cycles and on-going post-release requirements. Operating Network: The Document Management Application Officer will report directly to the Head of the Collaboration and Intranet Systems Unit. Internally, s/he will interact with the Head of Unit on specific projects, the Information Management Department, representatives of business services and other IT teams in charge of other business applications. Externally, s/he will deal with suppliers of software and/or software-related services, consultants, European Institutions, International Organisations and professional associations, in order to keep abreast of applied international trends and best practice. Accountabilities The Document Management Application Officer will be responsible for: • Defining the policies for Collaboration and Records Management services, in order to ensure that the overall IT strategy and policies meet the business strategy of the organisation and internal/external IT trends and developments • Supporting the organisation in developing and implementing the EIB collaboration tools and electronic documentation strategy and business plan; this will include: - Analysing user requirements and proposing possible technical solutions consistent with business and functional requirements and IT plans; if relevant, defining required customisations - Managing assigned IT projects, coordinating scheduling and implementation of new enhancements and interfaces for OpenText Content Server - Ensuring OpenText Content Server and related applications / interfaces are running in production, test and development environments in line with legitimate user expectations - Acting as the primary contact point for incident and problem management for OpenText Content Server, in line with EIB’s internal procedures, based on ITIL - Coordinating activities with the OpenText Content Server functional team and key business users • Giving specialist advice in the document management area; being actively involved in new projects involving collaboration and sharing platforms • Participating in special initiatives that can go beyond the strict boundaries of own domain and ensuring the realisation of the initiative within the set scope, time and budget. The EIB offers fixed-term contracts of up to a maximum of 6 years, according to business needs, with a possibility to convert to a permanent contract, subject to organisational requirements and individual performance.