We are looking for an Applications Support Manager with high level of english, experiencie leading teams and availabity to work in Málaga. Our client is the fastest growing Fintech company in Europe , leading the key trends in finance with a strong technological basis. They are a young, ambitious, award-winning company with further exciting expansion plan throughout Europe and globally. At only seven years old we are established in over eight countries with a multicultural driven workforce of over 400 people, with plans to double this in 2017. Functions: • Lead and manage a professional team of technical support • Provide 2nd and 3rd line technical support for business teams to solve complex technical incidents of business applications in cloud • Manage the escalation process and communication with product and development teams, as well as distribute and prioritise the incidences in the team • Provide support to financial products, solutions and API • Guarantee technical quality both in a corporative level as in an external level • Report to the company management all business needs to improve the process continuously • Monitor internal company applications as well as to guarantee its execution and maintenance • Manage interaction and communication with external and internal clients to solve incidences • Define SLA for the technical support department • Coordinate with other departments to adapt changes and improvements of the platform to the needs of every team • Lead the management of incidences with 3rd party tools