Descripción: You will be part of the Contact Centre team for EasyJet Holidays, one of our businesses within the Hotelbeds Group, which operates a holiday business on behalf of EasyJet under the brand ...
Requisitos: Candidate Profile * Good academic background, with experience in the Contact Centre, ideally within a Duty Office environment * Excellent written and spoken English and Spanish. Any European language would be a plus * Excellent I.T skills * Team-worker with good communication skills and a special ability to portray confidence and trust. * Customer focused with an outstanding capacity to resolve problems. * Strong leadership skills * Flexibility and availability to change shifts, often at short notice * Able to work unsocial hours including through the night * Understand the Duty Office, its tools, systems and procedures * Remains calm under pressure * Drives business improvement