Accenture Operations is one of Accenture key capabilities dedicated to work on outsourcing engagements. These are long-term partnerships with clients for whom we manage and provide increasingly specialized business operations, such as finance and accounting, IT, applications development and maintenance, helpdesk services, and HR. We not only maintain key business functions for clients, we constantly seek to improve them to help our clients move ahead of the competition. Key responsibilities • Work to support customers of our client • Understand and make decisions according to defined Client Policies and Procedures • Familiarize with or be interested in culture of supported language (pop culture, history, slang, etc) • Respond to contacts from users within the agreed timelines and quality standards • Identify inefficiencies / improvement opportunities in processes and suggest solutions • Interface effectively with other internal and Client teams