We are looking for energetic, customer-oriented professionals to join our global team. You will interact daily with customers via phone and e-mail and you will deliver a consistent level of outstanding service, ensuring resolution and adding value to the customers’ experience that continually exceeds their expectations. Responsibilities: • Communicating with customers by telephone, email and online to provide outstanding service • Building a rapport with customers to help them with enquiries including; order taking, product information, tracking deliveries, returns, sizing and quality queries • Discussing new products and managing multiple tasks to promptly resolve customer queries • Identifying ways to improve processes in order to improve sales, brand loyalty and the customer service and experience • Updating our systems with information and helping marketing, retail and other teams to further improve customer service and satisfaction.